Refund policy

We want you to love your Nexora purchase. Here is how returns and refunds work.

Return window

You have 30 days from the delivery of your order to request a return.

Eligible products

Because our sleeves are worn directly on the skin, we only accept unopened products in their original sealed packaging, for hygiene reasons. Opened, worn or used products cannot be returned unless they are defective or we made a mistake with your order.

How to request a return

1. Email us at contact@nexoragaming.com with your order number and the product you want to return.
2. We will reply with the instructions and the return address.
3. Ship the product in its original sealed packaging. We recommend a tracked shipping method.

Packages sent without a prior return request cannot be accepted.

Return shipping costs

Return shipping costs are your responsibility, and the shipping fees paid on your order are non-refundable. If the product is defective or we made a mistake, we cover the return shipping.

Defective, damaged or wrong items

If you receive a product that is defective, damaged or different from what you ordered, email us within 30 days of delivery with your order number and a photo of the issue. We will offer a replacement or a full refund, shipping included.

Refunds

Once we receive and inspect your return, we will notify you by email. If the return is approved, the refund is issued to your original payment method. How long it takes to appear on your statement depends on your financial institution.

Exchanges

The easiest way to exchange a product is to return the eligible item and place a new order.

NXP points

NXP points earned on a refunded order are removed from your account.

Contact

For any question about a return, email us at contact@nexoragaming.com.